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Application Analyst II (Application Development & Integration)

Definition of Class This position supports one or more software applications, manages accounts, recommends and implements enhancements to existing software applications, and collaborates with customers, technical team members and management to solve technical challenges.
Examples of Work Performed
Data entry, configuration, and support of the Degree Audit process.
Monitor and troubleshoot support tickets as a liaison to various departments and respond or escalate to development staff as needed.
Attend undergraduate and graduate council meetings as a non-voting member to be aware of upcoming changes and requirements
Creates and maintains degree requirement configuration within student information system (SIS) for publication of academic catalog and completion of academic advising and degree confirmation processes.
Monitors performance of applications by reviewing process, checking log files, and engaging with users of the application to ensure that the application is running at its best.
Develops detailed and concise application documentation for training users and conducts one-on-one as well as group training sessions.
Makes recommendations on how the application can be used to match organizational needs. Integrates the application with other software packages.
Researches the cause of technical and application issues by researching the issue in the appropriate online technical forum (e. g. the SAP Service Marketplace). Applies recommended fixes to remedy technical issues.
Performs similar or related duties as assigned or required.
Essential Functions The essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.
Provides support for software applications.
Manages data associated with software applications.
Serves as a liaison with vendor support units.
Recommends and implements enhancements to existing software applications.
Collaborates with customers, technical team members, and management to solve technical challenges.
Minimum Education/Experience Education:
Bachelor's Degree in Computer Science or related field from an accredited four-year college or university.
AND
Experience:
Two (2) year of experience related to the above described duties.
Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.
Salary/Wage Information To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges. EEO Statement The University of Mississippi complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment on the basis of race, color, gender, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, veteran status or genetic information.



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